|CRM - Customer Relationship Management
It is our focus to retain your customer and facilitate their repeat purchases. EM2Ci is prepared to manage your Customer Relations Management through its Enterprise Solution Software integrating product and customer information through out all our service modules.
We offer Automated Web, Live - Call, Instant Messaging, and Technical Live – Call Support functionality.
Elimination of 100% of the Returns Expense Burden – EM2Ci has streamlined the Vendor Returns policy and process (VRP) within its business model. All returns from consumer sales transactions occurring through our EMS Web Sales module are verified , processed “same-day”, classified tested if necessary, and immediately posted for “liquidation” at a percentage of their original cost to secondary markets”as is.” This streamlining of the “traditional” VRP policy and process allows us to relieve the client of 100% of the total returns processing burden for all products sold through the EMS Web Sales module.
Primary or Supplemental CRM & WSR – Our EMS CRM services module is also an available offering to clients who sell their products through other B2B or B2C outlets. Our processing facilities allow us to perform these services with extreme efficiency, and the savings is passed along to our partnering clients.
“Benchmark” Service Levels – We set the industry standard for consumer satisfaction with our “Same Day” Returns & Warranty Service Processing service levels.
What They Do:
What We Do:
EM2Ci Enterprise Software Solution emphasizes keeping the current customer and facilitating his repeat purchases. The focus in the electronics industry has been shifting from customer acquisition to customer retention thru CRM.
Research shows that a 5% increase in customer retention can yield a profit increase, in net present value terms, of between 20% and 125%
Why is good customer service becoming so important these days? It is simply because Customers turn away from future products of the company if the after sales support is not up to standard. Customers do not usually tell companies about this.They just stop purchasing and they tell others to go somewhere else.