EM2Ci-Customer Relations Management

CRM - Customer Relationship Management

It is our focus to retain your customer and facilitate their repeat purchases. EM2Ci is prepared to manage your Customer Relations Management through its Enterprise Solution Software integrating product and customer information through out all our service modules.

We offer Automated Web, Live - Call, Instant Messaging, and Technical Live – Call Support functionality.

Benefits Include;

Elimination of 100% of the Returns Expense Burden – EM2Ci has streamlined the Vendor Returns policy and process (VRP) within its business model. All returns from consumer sales transactions occurring through our EMS Web Sales module are verified , processed “same-day”, classified tested if necessary, and immediately posted for “liquidation” at a percentage of their original cost to secondary markets”as is.” This streamlining of the “traditional” VRP policy and process allows us to relieve the client of 100% of the total returns processing burden for all products sold through the EMS Web Sales module.

Primary or Supplemental CRM & WSR – Our EMS CRM services module is also an available offering to clients who sell their products through other B2B or B2C outlets. Our processing facilities allow us to perform these services with extreme efficiency, and the savings is passed along to our partnering clients.

“Benchmark” Service Levels – We set the industry standard for consumer satisfaction with our “Same Day” Returns & Warranty Service Processing service levels.

What They Do:

	•	They Provide "World Class" Customer Service and Technical support for partnering manufacturers and retail entities

What We Do:

	•	We Provide "World Class" CRM support for our business partners

	•	We provide a " total business solution" including the operational modules other warranty services providers do not offer

	•	We also provide a " total solution" to manufacturers, including the operational modules that these entities do not offer; specifically e-commerce consumer sales

	•	We offer discounts on CRM services for items sold through our e-commerce sales portal

	•	We offer "Ease of Integration" which is unparallel by these competitive entities

Customer Relations Management

– Our Philosophy

Excerpts from: Building a Mission Critical CRM for Corporate Governance
by Simon Chan,

“…it is vastly more expensive to find a new customer
than to keep one. “CRM is an enterprise business strategy designed to optimize profitability,revenue, and customer satisfaction…..” Gartner Group.

EM2Ci Enterprise Software Solution emphasizes keeping the current customer and facilitating his repeat purchases. The focus in the electronics industry has been shifting from customer acquisition to customer retention thru CRM.

Research shows that a 5% increase in customer retention can yield a profit increase, in net present value terms, of between 20% and 125%

Why is good customer service becoming so important these days? It is simply because Customers turn away from future products of the company if the after sales support is not up to standard. Customers do not usually tell companies about this.They just stop purchasing and they tell others to go somewhere else.

In the final analysis, many organizations understand the value of CRM but most are not prepared to manage the complexity involved. EM2Ci is prepared to manage your CRM through its Enterprise Solution Software. Managing to help your company prepare for the change of mind set toward customers, from the boardroom to the frontline; and reinforce that with our Enterprise Solution technology that focuses on customer retention and repeat purchase.

for the complete White Page by Simon Chan click the link below for the pdf file

MORE INFORMATION


	Our Business Services offerings include: World class 3^rd Party Logistics E-Commerce Web Sales Customer Relationship Management Certified Warranty Services and Repair B2B and B2C Component Sourcing